This Privacy Policy defines the rules for storing and accessing data on Users’ Devices when using the Website for the purpose of providing electronic services by the Administrator, as well as the rules for collecting and processing Users’ personal data provided personally and voluntarily through the tools available on the Website.

§1 Definitions

Website – the “itserv.pl” website operating at https://itserv.pl

External Website – websites of partners, service providers or service recipients cooperating with the Administrator.

Website / Data Administrator – the Website Administrator and Data Administrator, hereinafter referred to as the Administrator, is “ITserv Marcin Poręba”, operating at: ul. Mickiewicza 12, 33-340 Stary Sącz, Poland, tax identification number NIP: PL7342922232, providing electronic services through the Website.

User – a natural person for whom the Administrator provides electronic services through the Website.

Device – an electronic device with software through which the User accesses the Website.

Cookies – text data collected in the form of files placed on the User’s Device.

GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC, the General Data Protection Regulation.

Personal Data – information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is a person who can be identified directly or indirectly, in particular by reference to an identifier such as name and surname, identification number, location data, online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing – any operation or set of operations performed on personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Restriction of Processing – marking stored personal data with the aim of limiting its future processing.

Profiling – any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects of a natural person, in particular to analyse or predict aspects concerning that person’s work performance, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

Consent – the consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which the data subject, by a statement or clear affirmative action, signifies agreement to the processing of personal data relating to them.

Personal Data Breach – a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or unauthorised access to, personal data transmitted, stored or otherwise processed.

Pseudonymisation – processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is stored separately and is subject to technical and organisational measures preventing its attribution to an identified or identifiable natural person.

Anonymisation – an irreversible process performed on data that destroys or overwrites personal data in such a way that it is no longer possible to identify or link a given record to a specific User or natural person.

§2 Data Protection Officer

Pursuant to Article 37 of the GDPR, the Administrator has not appointed a Data Protection Officer.

In matters concerning data processing, including personal data, please contact the Administrator directly.

§3 Types of Cookies

Internal Cookies – files placed and read from the User’s Device by the Website’s ICT system.

External Cookies – files placed and read from the User’s Device by ICT systems of External Websites. Scripts of External Websites that may place Cookies on Users’ Devices have been deliberately placed on the Website through scripts and services made available and installed on the Website.

Session Cookies – files placed and read from the User’s Device by the Website during a single session of a given Device. After the session ends, the files are removed from the User’s Device.

Persistent Cookies – files placed and read from the User’s Device by the Website until they are manually deleted. These files are not automatically deleted after the Device session ends, unless the User’s Device configuration is set to delete Cookies after the Device session ends.

§4 Security of Data Storage

Cookie storage and reading mechanisms – the mechanisms for storing, reading and exchanging data between Cookies saved on the User’s Device and the Website are implemented through built-in web browser mechanisms and do not allow other data to be retrieved from the User’s Device or from other websites visited by the User, including personal data or confidential information. It is also practically impossible to transfer viruses, trojans or other malware to the User’s Device through Cookies.

Internal Cookies – the Cookies used by the Administrator are safe for Users’ Devices and do not contain scripts, content or information that could threaten the security of personal data or the security of the Device used by the User.

External Cookies – the Administrator makes every possible effort to verify and select Website partners in terms of User security. The Administrator cooperates with well-known, large partners with global public trust. However, the Administrator does not have full control over the content of Cookies from external partners. The Administrator is not responsible, to the extent permitted by law, for the security of Cookies, their content or their lawful use by scripts installed on the Website and originating from External Websites. A list of partners is included further in this Privacy Policy.

Cookie control

The User may at any time independently change the settings concerning the saving, deletion and access to data stored in Cookies for each website.

Information on how to disable Cookies in the most popular desktop browsers is available on the “how to disable cookies” page or from one of the providers listed below:

  • Managing Cookies in Chrome
  • Managing Cookies in Opera
  • Managing Cookies in Firefox
  • Managing Cookies in Edge
  • Managing Cookies in Safari
  • Managing Cookies in Internet Explorer 11

The User may at any time delete all Cookies saved so far using the tools of the User’s Device through which the User uses the Website services.

Threats on the User’s side – the Administrator uses all possible technical measures to ensure the security of data placed in Cookies. However, it should be noted that ensuring the security of this data depends on both parties, including the User’s actions. The Administrator is not responsible for the interception of this data, impersonation of the User’s session or deletion of data as a result of intentional or unintentional actions of the User, viruses, trojans or other spyware that may be or may have been present on the User’s Device. Users should follow safe internet use guidelines to protect themselves against these threats.

Storage of personal data – the Administrator ensures that every effort is made to keep personal data voluntarily entered by Users secure, that access to it is limited and that it is used in accordance with its intended purpose and processing purposes. The Administrator also ensures that every effort is made to protect the data held against loss by applying appropriate physical and organisational safeguards.

§5 Purposes for Which Cookies Are Used

Cookies are used for the following purposes:

  • improving and facilitating access to the Website,
  • personalising the Website for Users,
  • marketing and remarketing on external websites,
  • affiliate services,
  • keeping statistics, including users, number of visits, device types, connection types, etc.,
  • providing multimedia services,
  • providing social media services.

§6 Purposes of Personal Data Processing

Personal data voluntarily provided by Users is processed for one of the following purposes:

  • provision of electronic services:
    • Newsletter services, including sending advertising content with consent,
    • services enabling the sharing of information about content published on the Website on social media or other websites,
  • communication between the Administrator and Users regarding the Website and data protection,
  • ensuring the legitimate interest of the Administrator.

Data about Users collected anonymously and automatically is processed for one of the following purposes:

  • keeping statistics,
  • remarketing,
  • handling affiliate programmes,
  • ensuring the legitimate interest of the Administrator.

§7 Cookies of External Websites

The Administrator uses JavaScript scripts and web components of partners on the Website, which may place their own Cookies on the User’s Device. Please remember that in your browser settings you can decide which Cookies may be used by individual websites. Below is a list of partners or their services implemented on the Website that may place Cookies:

Multimedia services:

  • YouTube

Social / combined services:
registration, login, content sharing, communication, etc.

  • Facebook
  • Google+

Newsletter services:

  • MailChimp

Statistics:

  • Google Analytics

Other services:

  • Google Maps

Services provided by third parties are beyond the Administrator’s control. These entities may at any time change their terms of service, privacy policies, processing purposes and methods of using Cookies.

§8 Types of Data Collected

The Website collects data about Users. Some data is collected automatically and anonymously, and some data is personal data voluntarily provided by Users when signing up for individual services offered by the Website.

Anonymous data collected automatically:

  • IP address,
  • browser type,
  • screen resolution,
  • approximate location,
  • subpages of the Website opened,
  • time spent on the relevant subpage of the Website,
  • operating system type,
  • address of the previous subpage,
  • referrer address,
  • browser language,
  • internet connection speed,
  • internet service provider.

Data collected during registration:

  • name / surname / nickname,
  • e-mail address,
  • telephone number,
  • IP address, collected automatically.

Data collected when subscribing to the Newsletter service:

  • name / surname / nickname,
  • e-mail address,
  • IP address, collected automatically.

Some data, excluding identifying data, may be stored in Cookies. Some data, excluding identifying data, may be transferred to the statistical service provider.

§9 Access to Personal Data by Third Parties

As a rule, the only recipient of personal data provided by Users is the Administrator. Data collected as part of the services provided is not transferred or sold to third parties.

Access to data, most often on the basis of a data processing agreement, may be granted to entities responsible for maintaining the infrastructure and services necessary to operate the Website, i.e.:

  • hosting companies providing hosting or related services to the Administrator,
  • companies through which the Newsletter service is provided.

Personal Data Processing Entrustment – Newsletter

In order to provide the Newsletter service, the Administrator uses the services of a third party, MailChimp. Data entered in the newsletter subscription form is transferred to, stored and processed in the external service of this provider.

Please note that the indicated partner may modify its privacy policy without the Administrator’s consent.

Personal Data Processing Entrustment – Hosting, VPS or Dedicated Server Services

In order to operate the Website, the Administrator uses the services of an external hosting, VPS or dedicated server provider — NETMARK Systemy internetowe. All data collected and processed on the Website is stored and processed within the service provider’s infrastructure located in Poland. Access to data may occur as a result of maintenance work performed by the service provider’s staff. Access to such data is regulated by the agreement concluded between the Administrator and the Service Provider.

§10 Method of Personal Data Processing

Personal data voluntarily provided by Users:

  • personal data will not be transferred outside the European Union unless it has been published as a result of an individual action by the User, such as posting a comment or entry, which makes the data available to every visitor of the Website,
  • personal data will not be used for automated decision-making, including profiling,
  • personal data will not be sold to third parties.

Anonymous data, excluding personal data, collected automatically:

  • anonymous data, excluding personal data, may be transferred outside the European Union,
  • anonymous data, excluding personal data, will not be used for automated decision-making, including profiling,
  • anonymous data, excluding personal data, will not be sold to third parties.

§11 Legal Basis for Personal Data Processing

The Website collects and processes Users’ data on the basis of:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC, the General Data Protection Regulation;
  • Article 6(1)(a) of the GDPR: the data subject has given consent to the processing of their personal data for one or more specific purposes;
  • Article 6(1)(b) of the GDPR: processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject before entering into a contract;
  • Article 6(1)(f) of the GDPR: processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party;
  • the Act of 10 May 2018 on the Protection of Personal Data;
  • the Act of 16 July 2004 Telecommunications Law;
  • the Act of 4 February 1994 on Copyright and Related Rights.

§12 Period of Personal Data Processing

Personal data voluntarily provided by Users:

As a rule, the indicated personal data is stored only for the period during which the Administrator provides the Service within the Website. It is deleted or anonymised within up to 30 days from the end of service provision, for example deletion of a registered user account, unsubscribing from the Newsletter list, etc.

An exception is a situation that requires the protection of the Administrator’s legitimate purposes for further processing of such data. In such a case, the Administrator will store the indicated data from the moment the User requests its deletion for no longer than 3 years in the event of a breach or suspected breach of the Website rules by the User.

Anonymous data, excluding personal data, collected automatically:

Anonymous statistical data that does not constitute personal data is stored by the Administrator for the purpose of keeping Website statistics for an indefinite period.

§13 Users’ Rights Related to the Processing of Personal Data

Users have the following rights in relation to the processing of personal data:

Right of access to personal data
Users have the right to obtain access to their personal data, exercised upon request submitted to the Administrator.

Right to rectification of personal data
Users have the right to request that the Administrator promptly rectify incorrect personal data and/or complete incomplete personal data, exercised upon request submitted to the Administrator.

Right to erasure of personal data
Users have the right to request that the Administrator promptly erase personal data, exercised upon request submitted to the Administrator. In the case of user accounts, erasure of data consists in anonymising data enabling the User to be identified. The Administrator reserves the right to suspend the execution of a data erasure request in order to protect the Administrator’s legitimate interest, for example where the User has breached the Website rules or where the data was obtained as a result of correspondence.

In the case of the Newsletter service, the User may delete their personal data independently by using the link included in each e-mail message sent.

Right to restriction of processing of personal data
Users have the right to restrict the processing of personal data in the cases specified in Article 18 of the GDPR, including where the accuracy of personal data is contested, exercised upon request submitted to the Administrator.

Right to data portability
Users have the right to obtain from the Administrator personal data concerning the User in a structured, commonly used and machine-readable format, exercised upon request submitted to the Administrator.

Right to object to the processing of personal data
Users have the right to object to the processing of their personal data in the cases specified in Article 21 of the GDPR, exercised upon request submitted to the Administrator.

Right to lodge a complaint
Users have the right to lodge a complaint with the supervisory authority responsible for personal data protection.

§14 Contact Details of the Administrator

The Administrator may be contacted in one of the following ways:

  • postal address: ITserv Marcin Poręba, ul. Mickiewicza 12, 33-340 Stary Sącz, Poland,
  • e-mail address: kontakt@itserv.pl,
  • telephone: +48 731 373 000,
  • contact form: available at /contact.

§15 Website Requirements

Restricting the saving of and access to Cookies on the User’s Device may cause some functions of the Website to operate incorrectly.

The Administrator is not responsible for incorrectly functioning Website features if the User in any way restricts the ability to save and read Cookies.

§16 External Links

The Website, including articles, posts, entries or User comments, may contain links to external websites with which the Website Owner does not cooperate. These links and the pages or files they point to may be unsafe for your Device or may pose a threat to the security of your data. The Administrator is not responsible for any content located outside the Website.

§17 Changes to the Privacy Policy

The Administrator reserves the right to make any changes to this Privacy Policy without the need to inform Users, within the scope of the use and processing of anonymous data or the use of Cookies.

The Administrator reserves the right to make any changes to this Privacy Policy within the scope of Personal Data processing. Users who have user accounts or are subscribed to the Newsletter service will be informed of such changes by e-mail within 7 days of the changes being made. Continued use of the services means that the User has read and accepted the introduced changes to the Privacy Policy. If the User does not agree with the introduced changes, they are obliged to delete their account from the Website or unsubscribe from the Newsletter service.

Changes to the Privacy Policy will be published on this subpage of the Website.

Changes enter into force upon their publication.